Privacy Policy

Information We Collect

We collect information that you voluntarily provide to us when you:

• Make a reservation or book our services
• Register for an account or loyalty program
• Sign up for our newsletter
• Participate in promotions or contests
• Complete surveys or provide feedback
• Contact our customer service

Personal Information

The personal information we may collect includes:

• Name, address, phone number, and email address
• Date of birth and nationality
• Payment information and billing address
• Passport or ID information for check-in purposes
• Loyalty program membership details
• Stay and gaming preferences
• Special requests or accommodations

Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and links clicked
• Time spent on pages
• Referral source
• Location information (if enabled)

How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing reservations and providing requested services
• Creating and managing your account
• Administering loyalty programs and rewards
• Personalizing your experience and preferences
• Communicating with you about your stay, services, and promotions
• Responding to inquiries and providing customer support
• Conducting marketing and analytical activities
• Improving our website, services, and guest experience
• Complying with legal obligations and preventing fraud

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Jurvelo Casino Hotel Properties

We may share your information among our family of Jurvelo Casino Hotel properties to provide consistent service and personalized experiences across our locations.

Business Transfers

If Jurvelo Casino Hotel is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when we have your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and receive a copy of your personal information
• Right to rectify or update inaccurate or incomplete information
• Right to restrict or object to processing of your information
• Right to delete your personal information
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country of residence. Jurvelo Casino Hotel will take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

Children's Privacy

Our website and services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: