At Jurvelo Casino Hotel, we are committed to promoting responsible gaming practices and providing our guests with a safe, secure, and enjoyable gaming environment. We believe that gambling should remain a form of entertainment, and we strive to help our guests make informed choices about their gaming activities.
We have developed a comprehensive responsible gaming program that includes staff training, guest education, and support resources for those who may be experiencing problems with gambling.
We provide clear information about the odds of winning and losing to help guests make informed decisions about their gaming activities.
We encourage guests to balance their gaming with other entertainment activities and maintain healthy relationships and responsibilities.
We implement measures to protect vulnerable individuals, including minors and those at risk of developing gambling problems.
We provide access to support resources for guests who may be experiencing problems with gambling.
Problem gambling can affect anyone, regardless of age, gender, or background. It's important to be aware of the warning signs that may indicate a gambling problem:
If you or someone you know is experiencing these signs, please consider seeking help through the resources provided below.
Jurvelo Casino Hotel offers several tools to help our guests maintain control over their gaming activities:
Our self-exclusion program allows guests to voluntarily exclude themselves from gaming activities at all Jurvelo Casino Hotel properties for a specified period or permanently. During this time, excluded individuals will not be permitted to enter the gaming floor and will be removed from marketing lists.
Guests can set daily, weekly, or monthly spending limits on their player accounts to help manage their gaming budget.
Our player management system allows guests to set time limits for their gaming sessions, helping to ensure that gaming remains a balanced part of their entertainment activities.
Periodic notifications remind players about the amount of time they have spent gaming, allowing them to make informed decisions about whether to continue.
All Jurvelo Casino Hotel employees receive comprehensive training on responsible gaming, including:
Our gaming floor staff receives additional specialized training to ensure they can effectively implement our responsible gaming policies.
Jurvelo Casino Hotel strictly enforces age restrictions on all gaming activities. Individuals under the age of 21 are not permitted to enter gaming areas or participate in any gambling activities.
We implement rigorous age verification procedures at all entry points to gaming areas and train our staff to be vigilant in preventing underage gambling.
If you or someone you know needs help with a gambling problem, the following resources are available:
1-800-522-4700
Available 24/7, confidential, and toll-free
Available at all Jurvelo Casino Hotel properties
Email: [email protected]
For more information about our responsible gaming program or to speak with a Responsible Gaming Advisor, please contact:
Jurvelo Casino Hotel
Responsible Gaming Department
Email: [email protected]
Phone: +33 1 23 45 67 93