Terms and Conditions

Definitions

In these Terms and Conditions, the following definitions apply:

• "We," "us," "our," and "Jurvelo" refer to Jurvelo Casino Hotel, its subsidiaries, affiliates, and properties.
• "You" and "your" refer to the user of our website or services, or the guest staying at our properties.
• "Website" refers to our official website at www.jurvelohotel.com and any associated mobile applications.
• "Services" refers to all services provided by Jurvelo, including accommodations, dining, gaming, spa, and other amenities.
• "Reservation" refers to a booking made through our website, by phone, email, or in person for any of our services.

Reservations and Cancellations

Reservation Policy

All reservations are subject to availability and acceptance by Jurvelo Casino Hotel. To secure a reservation, we require:

• Valid credit or debit card for guarantee
• Complete and accurate personal information
• Acceptance of these Terms and Conditions

A reservation confirmation will be sent to the email address provided during the booking process. We reserve the right to refuse or cancel any reservation at our discretion.

Age Requirement

To make a reservation and stay at Jurvelo Casino Hotel, you must be at least 21 years of age. Valid government-issued photo identification is required at check-in. Access to the casino floor is limited to guests 21 years of age or older.

Cancellation Policy

Our standard cancellation policy allows for free cancellation up to 48 hours before the scheduled arrival date. Cancellations made within 48 hours of arrival may incur a fee equivalent to one night's stay. For detailed information or specific cancellation terms for special packages, events, or group bookings, please refer to your reservation confirmation or our Cancellation Policy page.

No-Show Policy

If you fail to arrive on your scheduled check-in date without prior cancellation, a no-show fee equivalent to the first night's stay will be charged to the credit card provided at the time of reservation.

Check-In and Check-Out

Check-In Time

Standard check-in time is 3:00 PM. Early check-in may be available based on room availability and may incur an additional fee.

Check-Out Time

Standard check-out time is 12:00 PM. Late check-out may be requested and is subject to availability. Late check-out fees apply after 12:00 PM and full day charges apply after 3:00 PM.

Identification Requirements

All guests must present a valid government-issued photo ID and the credit card used for the reservation at check-in. For international guests, a valid passport is required.

Room Rates and Charges

Room Rates

All room rates are quoted in the local currency of the property and are subject to applicable taxes and fees. Room rates may vary based on seasonality, availability, and special promotions.

Resort Fees

A daily resort fee may be charged in addition to the room rate. The resort fee covers various amenities such as Wi-Fi, fitness center access, and daily newspaper. The specific amount is disclosed during the reservation process.

Incidental Charges

Upon check-in, we require a valid credit card for incidental charges. An authorization hold will be placed on your credit card to cover estimated incidentals. Any unused portion of the authorization will be released upon check-out, subject to your card issuer's policies.

Payment Methods

We accept major credit cards including Visa, MasterCard, American Express, and Discover. Personal checks and certain foreign currencies may be accepted at specific properties, subject to local policies.

Casino Policies

Age Requirement

Access to the casino floor is restricted to individuals 21 years of age or older. Valid government-issued photo identification is required and may be checked at any time.

Responsible Gaming

Jurvelo Casino Hotel is committed to promoting responsible gaming. We reserve the right to refuse service to anyone who shows signs of problem gambling or intoxication. For more information, please refer to our Responsible Gaming page.

Casino Rewards Program

Participation in our rewards program is subject to separate terms and conditions, which can be obtained from the rewards desk at any Jurvelo Casino Hotel property.

Photography and Recording

Photography, video recording, and audio recording are strictly prohibited on the casino floor and in gaming areas unless specifically authorized by management.

Property Rules and Regulations

Conduct

Guests are expected to conduct themselves in a manner that does not interfere with the enjoyment of other guests. Disruptive behavior, excessive noise, or any illegal activities may result in immediate eviction without refund and possible legal action.

Smoking Policy

Smoking is permitted only in designated areas. Smoking in non-smoking rooms or areas will result in a cleaning fee of up to $500.

Pet Policy

Service animals are welcome at all Jurvelo Casino Hotel properties. Pet policies vary by location, and additional fees and restrictions may apply. Please contact the specific property for their pet policy before bringing a pet.

Damage to Property

Guests will be held responsible for any damage to hotel property caused by themselves or their visitors. Charges for repair or replacement will be billed to the guest's account.

Limitation of Liability

Jurvelo Casino Hotel shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your stay or use of our services, except to the extent such damages are caused by our gross negligence or willful misconduct.

We shall not be liable for any loss or damage to personal property left in guest rooms, public areas, or any other part of the hotel, including in-room safes.

Our maximum liability for any claim arising from or related to your stay shall not exceed the total amount paid by you for the reservation.

Force Majeure

Jurvelo Casino Hotel shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, labor disputes, power failures, or other similar events.

Website Terms of Use

Intellectual Property

All content on the Jurvelo Casino Hotel website, including text, graphics, logos, images, and software, is the property of Jurvelo Casino Hotel and is protected by international copyright and trademark laws. Unauthorized use, reproduction, or distribution of this content is prohibited.

Accuracy of Information

While we strive to provide accurate information on our website, we do not warrant that the information is complete, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

Links to Third-Party Websites

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these sites and are not responsible for their content or privacy practices.

Privacy

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the relevant Jurvelo Casino Hotel property is located, without regard to its conflict of law provisions.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. The current version will always be available on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at: